Shipping policy

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Shipping Policy

Last updated:

We ship 3D-printed items, print-on-demand products, and cake-decoration orders to the UK and selected international destinations. Digital items are delivered instantly via email/download and incur no shipping fees.

Processing Times

  • 3D-printed items: .
  • Print-on-demand (apparel/mugs/posters): .
  • Cake toppers / edible decorations: .
  • Custom projects: lead times confirmed at checkout or in your proposal.

Estimated Delivery

  • UK: .
  • Europe: .
  • Rest of world: .

Carrier delivery times are estimates and may vary due to customs, weather, or peak periods.

Shipping Rates

Calculated at checkout based on destination, weight/size and service speed. Free-shipping thresholds may be offered from time to time.

Tracking

Most parcels include tracking. You’ll receive a tracking link once your order ships.

Customs & Import Duties

For international orders, the receiver is responsible for any duties or taxes imposed by the destination country.

Address Issues & Delivery Attempts

Please ensure your address is complete and accurate. Undeliverable parcels returned to us can be re-shipped at cost; original shipping charges are non-refundable.

Damaged or Missing Items

Contact us within 7 days of delivery with photos of packaging and the item so we can file a carrier claim and resolve quickly.

Questions

Email phoenixai.designs@mail.com and we’ll help.

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